Contact Us

Contact Methods


01603 319 419

Call costs from mobiles vary according to the calling plan chosen. Typically, they are included in free call packages. However, if you call an 01/02 number outside of any inclusive minutes, they can cost between 3p and 65p per minute.

Calls from landlines are typically charged up to 16p per minute. Many providers charge a 23p call set-up fee (or ‘connection charge’), but this can vary. Call charges are dependent on the time of day, and most providers offer call packages that allow calls free of charge at certain times of the day.


General Enquiries: [email protected]

Sales Enquiries: [email protected]

Returns Procedure: [email protected]

Damages Procedure: [email protected]

We aim to respond to all emails within 48 workings hours.

We politely ask all customers to email the relevant email address only to avoid any delays in response. The ‘Returns’ and ‘Damages’ email addresses above are for use for the respective procedures only – All unrelated emails sent to these addresses will be ignored and removed from our systems.


Umbrella Trading Limited
Unit 1
Baines Way
Bowthorpe Employment Area

All visits are by appointment only at this time.

If you would like to arrange a collection or to come and see us face to face, please give us a call on our main phone number or email us using our general enquiries email address. We will not be able to grant entry into our premises without prior written consent.

Further information regarding collections can be found on our shipping page as well as our terms and conditions (section 18).

Opening Times

Monday:09:00 – 18:00
Tuesday:09:00 – 18:00
Wednesday:09:00 – 18:00
Thursday:09:00 – 18:00
Friday:09:00 – 18:00