Operating Status

This page is used to display information on the current operating status’ of each of our core services as well as those of our third party services – where possible.

🟥 Payment Gateways Currently Disabled

We have temporarily disabled our payment gateways, preventing any orders from being placed.

The reason we have done this is because the site is undergoing some core code changes, which is temporarily going to prevent certain aspects of the site from working correctly.

Whilst this work remains ongoing, we will use this section of our website to keep everyone up to date with exactly what is going on.

If you need to contact us during this downtime, please visit our contact us page for a complete list of contact methods.

Last Updated: 15/11/2021 at 14:52 (GMT)

Key

🟩 Service Running Correctly for All Users
🟨 Minor Service Issue – Possible Delay with this Service for a Few Users
🟧 Intermediate Service Issue – Possible Delay with this Service for All Users
🟥 Major Service Issue – Confirmed Delays with this Service for All Users

Services (Current Status)

🟥 Website

  • View products
  • Place orders

🟩 Website: Core System
🟩 Website: Shipping Calculators
🟥 Website: Payment Gateway

🟩 Logistics

  • Process orders
  • Dispatch orders

🟩 Umbrella Trading
🟩 Courier Service: DHL
🟩 Courier Service: Royal Mail

🟩 Contact

  • Write to us via email
  • Speak to us via telephone

🟩 Contact: Email
🟩 Contact: Phone

🟩 Courier Services

  • Deliver orders on our behalf
  • Track orders during transit

🟩 Courier Services: DHL
🟩 Courier Services: Royal Mail


Schedule (Future Status’)

  • 20/12/2021 at 00:00 (GMT) until 03/01/2022 at 00:00 (GMT)
    🟧 Christmas Closure – We will be closed for this duration.

History (Past Status’)

  • 30/08/2021 at 00:00 (GMT)
    🟨 Summer Bank Holiday – We will be closed on this day.
  • 06/08/2021 at 17:52 (GMT)
    🟥 Payment Gateways Currently Disabled – To prevent anyone from being able to place an order through the website until our website launch (currently scheduled for 07/08/2021), we have disabled all payment gateways. This prevents any orders being placed on our website until we are completely ready to commence our business operations.
  • 31/05/2021 at 00:00 (GMT)
    🟨 Spring Bank Holiday – We will be closed on this day.
  • 12/04/2021 at 16:00 (GMT)
    🟥 Website Development – We are currently in the process of finishing our website. Our development team have been working tirelessly for nearly a year now, but there is light at the end of the tunnel! Our official launch date is currently set as Monday 14th June 2021 (14/06/2021). Until our launch date, we are unable to accept any orders through this website.